Privacy Policy
Our privacy policy will assist you in understanding how we collect and use the personal data that you provide to us, and to assist you in making informed decisions when using our site, products, and services.
What Information Do We Collect?
When you visit our site, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information that is collected on an aggregate basis as you and others browse our website.
Personal information you choose to provide
Order information: You will provide us with the information about yourself and/or your firm or company. We will retain this information for our records only. We do not sell any information.
Email information: If you choose to correspond with us through email, we may retain the content of your email messages with your email address and our responses for our records only. We do not sell any information.
Website information we gather
Similar to other commercial websites, we use a standard technology called "cookies" and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, and time spent on our website. | Return Policy
While we make every effort to carefully manufacture and ship our products with the highest standards of quality, occasionally parts may be found to be defective or damaged. Williams-Pyro, Inc., does not offer an implied or express warranty on StoveTop FireStop products. However, if the customer notices a defect or damage in the product at the time of receipt, and it is determined to be a manufacturer's defect, we will accept a return and will replace the defective unit(s).
We will pay the return shipping costs if the product is defective or the return is a result of our error. However, no returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact us to receive a RMA number and a UPS shipping charge number. We will then replace the defective / damaged items or credit the payment amount on a case-by-case basis.
Ship authorized returns to the following address:
Williams-Pyro, Inc.
200 Greenleaf Street
Fort Worth, TX 76107
Phone: 817.872.1500 |
